Customer Care
Refund Policy
Clear, straightforward information about shopping with Faisalabad.
Fresh Food & Perishable Products
Because many of our items are freshly prepared or perishable, returns are generally not accepted once an order has been delivered unless the product is incorrect, damaged, or materially different from what was ordered.
Report an Issue
Please contact us as soon as possible after delivery with your order number and clear details of the issue. We may request photographs where appropriate.
Approved Refunds
If a refund is approved, the method and processing time will be communicated to you based on the original payment method and circumstances.